Return & Refund Policy

RETURN & REFUND POLICY

Effective Date: May 2026

Entopia.shop

1. Return Window

Customers may request a return or exchange within 30 days from the date of delivery.

2. Eligible Reasons for Return

  • Damaged or defective product received
  • Incorrect item delivered
  • Missing items from combo or bundle orders
  • Product significantly different from the description

3. Non-Returnable Items

  • Used or damaged products after delivery
  • Products without original packaging or tags
  • Customized or personalised products
  • Items marked as Final Sale or Non-Returnable

4. How to Request a Return

To initiate a return, email support@entopia.shop with your Order ID along with photos or videos showing the issue.

Return requests should be submitted within 7 days of receiving the product.

Our support team generally responds within 24–48 hours.

5. Refund Timeline

Payment Method Estimated Refund Time
Credit / Debit Card 5–7 business days
UPI / Net Banking 3–5 business days
Wallet Payments 2–4 business days
Cash on Delivery (COD) 5–7 business days

6. Order Cancellation

Orders can be cancelled before they are dispatched.

Please contact support@entopia.shop immediately after placing your order for cancellation requests.

7. Contact Information

Email: support@entopia.shop

Website: Entopia.shop

Return Eligibility & Conditions

Our return policy is designed to ensure a transparent and customer-friendly shopping experience.

Products must be unused, in original condition, and returned with original packaging and proof of purchase.

Certain categories such as customised items, intimate products, or hygiene-sensitive products may not qualify for return or exchange.

Refund Process & Timeline

Once a returned product is received and inspected, eligible refunds are processed promptly.

Refunds are usually credited within 7–14 business days, depending on the original payment method and banking timelines.

Shipping charges may not be refundable unless the issue was caused by an incorrect or damaged delivery.

Customer Support Assistance

Our customer support team is committed to resolving return and refund related concerns efficiently.

Customers can contact us anytime regarding return requests, refund updates, or order issues.

We aim to provide a smooth, fair, and hassle-free resolution process.